Refund & Returns Policy

Last Updated: 07/04/2026

Thank you for shopping with KAROBIX DYNAMICS PRIVATE LIMITED. We aim to provide a smooth and satisfying experience. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when purchasing products from our electronics store.

1. Eligibility for Returns

We accept returns under the following conditions:

a. Damaged or Defective Products

You can request a return or replacement if:

• The product arrives damaged, defective, or not functioning properly
• You notify us within 7 days of delivery
• You provide clear unboxing videos or photos as proof

b. Wrong Product Delivered

If you receive the wrong item:

• Report the issue within 48 hours of delivery
• Keep the product unused and in its original packaging

c. Non-Refundable Items

Due to the nature of electronics, the following are not eligible for return:

• Products damaged due to misuse, drops, or liquid exposure
• Items returned without original packaging, accessories, or serial numbers
• Software, gift cards, or digital/downloadable products

2. Return Conditions

To qualify for a return:

• The product must be unused and in original packaging
• All accessories, manuals, warranty cards, and freebies must be included
• Serial numbers/IMEI must match our records

Products returned in used or damaged condition (not due to manufacturing defects) may not be eligible for refunds.

3. Return Process

• Submit a return request via our support or contact us directly
• Provide the following details:
  • Order ID
  • Reason for return
  • Product images/videos

Our team will review and respond within 24–48 hours.

Once approved:

• We will arrange a pickup or
• Request you to ship the product to our designated address

After inspection, the refund or replacement will be initiated.

4. Refund Process

Once the returned product is received and verified, refunds will be processed to the original payment method.

Refund Timeline:

• 3–5 business days

Shipping charges will only be refunded if:

• The product is damaged, or
• A wrong item was delivered by us

5. Replacement Policy

You may request a replacement if:

• The product is defective within the return period
• The same product is available in stock

If unavailable, you may choose:

• Full refund
• Alternative product (price difference will be adjusted)

6. Order Cancellation

• Orders can be cancelled before shipment
• Once shipped, cancellation is not possible
• You may still return the product after delivery as per this policy

7. Warranty Claims

Most products come with a manufacturer warranty.

• After the return period, warranty claims must be handled directly with the manufacturer or authorized service center
• We can assist with guidance, but timelines depend on the brand

8. Contact Us

For any returns, refunds, or order-related queries, contact us:

KAROBIX DYNAMICS PRIVATE LIMITED

📞 Phone: +91 9540950526
📧 Email: info@karobixdynamics.com

Address:
Third Floor, Office No. 319-A, Block-A,
Arcadia Unitech, South City – II,
Gurugram, Haryana, 122018